The Kerala State Electricity Board (KSEB) is the primary electricity provider in Kerala, responsible for power generation, transmission, and distribution. Established in 1957, KSEB has played a crucial role in electrifying Kerala and ensuring uninterrupted power supply to homes, businesses, and industries. Whether you want to know about bill payments, tariffs, or renewable energy initiatives, this guide covers everything you need to know about KSEB.
KSEB Services and Responsibilities
The KSEB provides various essential services, ensuring that the people of Kerala have access to reliable electricity. The board manages the complete cycle of power supply, from generation to distribution. Some of the key responsibilities of KSEB include:
- Power Generation: Operating hydroelectric, thermal, and solar power plants.
- Transmission & Distribution: Delivering electricity efficiently across the state.
- Electricity Billing: Providing online and offline bill payment services.
- New Connections: Issuing new electricity connections for households and businesses.
- Customer Support: Addressing consumer grievances and providing assistance.
The KSEB plays a vital role in the state’s economic and social development by ensuring an efficient and stable electricity supply.
How to Pay KSEB Bills Online
One of the most convenient services offered by KSEB is online bill payment. Consumers can pay their electricity bills without visiting a physical office. Here’s how you can pay your KSEB bills online:
- Visit the Official KSEB Website: Go to www.kseb.in.
- Click on the Bill Payment Option: Navigate to the ‘Quick Pay’ or ‘Online Payment’ section.
- Enter Consumer Details: Provide your Consumer Number and billing details.
- Choose a Payment Method: Select from debit/credit cards, net banking, UPI, or wallets.
- Complete the Transaction: After making the payment, save the receipt for reference.
With the digital transformation of KSEB, bill payments have become hassle-free, reducing the need for consumers to stand in long queues.
KSEB Electricity Tariffs
The electricity tariffs of KSEB vary based on consumer category, usage, and connection type. Below is a basic breakdown of KSEB tariff slabs:
- Domestic Consumers:
- Up to 50 units: ₹1.50 per unit
- 51 – 100 units: ₹2.50 per unit
- 101 – 150 units: ₹3.50 per unit
- Above 150 units: ₹5.00 per unit
- Commercial Consumers:
- Below 100 units: ₹5.50 per unit
- Above 100 units: ₹6.50 per unit
- Industrial & Agricultural Consumers:
- Special rates are applicable based on load and consumption.
Consumers can check the latest KSEB tariff rates on the official website, as these rates are periodically revised based on government policies and fuel costs.
KSEB Power Generation and Renewable Energy Initiatives
As part of its commitment to sustainability, KSEB has been actively investing in renewable energy sources. The power generation mix of KSEB includes:
- Hydroelectric Power: Major projects like Idukki, Sabarigiri, and Pallivasal contribute significantly to Kerala’s power needs.
- Solar Power: KSEB has launched multiple solar energy projects, including rooftop solar schemes for households.
- Wind Energy: Wind farms have been established to diversify power generation sources.
- Thermal Power: Though limited, thermal plants act as backup sources during peak demands.
By promoting clean energy, KSEB is contributing to Kerala’s goal of becoming an environmentally sustainable state.
KSEB Customer Support and Complaint Registration
KSEB provides excellent customer support services to address consumer queries and complaints. If you have issues related to billing, power outages, or new connections, you can contact KSEB through the following methods:
- KSEB Customer Care Number: 1912 (24×7 toll-free number)
- Online Complaint Portal: Lodge complaints at www.kseb.in
- Email Support: support@kseb.in
- KSEB Mobile App: Available for Android and iOS users
Consumers can also visit the nearest KSEB office for assistance. The board is committed to providing prompt resolutions to consumer grievances.
How to Apply for a New KSEB Connection
Getting a new electricity connection from KSEB is a straightforward process. Follow these steps to apply for a KSEB connection:
- Visit the Nearest KSEB Office: Collect the application form.
- Fill Out the Form: Provide details like name, address, load requirement, and ID proof.
- Submit Required Documents: Attach necessary documents such as Aadhaar card, property ownership proof, and previous electricity bills (if applicable).
- Pay the Processing Fees: Charges vary based on the type of connection and load requirement.
- Installation and Meter Setup: Once approved, KSEB officials will install the meter and activate the connection.
For hassle-free applications, consumers can also apply online through the KSEB website.
KSEB Mobile App and Digital Services
To enhance user experience, KSEB has introduced a mobile app that allows consumers to:
- Pay electricity bills online
- Check current and past bills
- Register complaints
- Monitor power consumption
- Apply for new services
The KSEB app is available for download on the Google Play Store and Apple App Store, making electricity management more convenient for consumers.
Conclusion
The Kerala State Electricity Board (KSEB) is an integral part of Kerala’s infrastructure, ensuring that power reaches every household, business, and industry. With easy online bill payments, customer support services, and a focus on renewable energy, KSEB continues to evolve to meet the growing energy demands of the state. Whether you need information on tariffs, power generation, or new connections, KSEB offers a reliable and efficient solution for all your electricity needs.
FAQs
1. How can I check my KSEB electricity bill online?
You can check your KSEB bill online by visiting www.kseb.in and entering your Consumer Number under the ‘Bill Payment’ section.
2. What is the customer care number for KSEB?
The toll-free customer care number for KSEB is 1912, available 24/7 for complaints and queries.
3. How do I report a power outage to KSEB?
You can report a power outage by calling 1912, using the KSEB mobile app, or submitting a complaint through the KSEB website.
4. Can I apply for a new electricity connection online with KSEB?
Yes, you can apply for a new KSEB connection online through the official website by filling out the required application form and submitting the necessary documents.
5. What are the different payment methods available for KSEB bill payment?
Consumers can pay their KSEB bills using net banking, credit/debit cards, UPI, e-wallets, and offline modes like cash and cheque at KSEB offices.
